~cHaPter 8:pRoJecT qUaliTy manAgeMeNt~

~In chapter 8 we study about the Project Quality Management. Quality defines as “the totality of characteristics of an entity that bear on its ability to satisfy stated or implied needs” (ISO8042:1994) or “the degree to which a set of inherent characteristics fulfils requirements.” (ISO9000:2000). The purpose of Project Quality Management is to ensure that the project will satisfy the needs for which it was undertaken. We must understand the important of project quality management and understand how quality relates to various aspects of information technology projects. ~

~We must know that quality must be on an equal level with project scope, time, and cost. Project Quality Management will involve three main processes which are include quality planning, quality assurance, and quality control. Firstly, quality planning that will identify which quality standards are relevant to the project and how to satisfy them for example allowing for system growth, planning a reasonable response time for a system and apply quality standard to information technology services. In this processes, we have design of experiments that helps identify which variables have the most influence on the overall outcome of process. There are the scope aspects of IT projects such as: functionality, system outputs, performance and reliability. ~

~Secondly, quality assurance that will be includes all the activities related to satisfying the relevant quality standards for a project. Another goal of quality assurance is continuous quality improvement in the project. We must know about the benchmarking and a quality audit for this second process. Finally, quality control which is the main goal is to improve quality, the main outcomes of this process are acceptance decisions, rework, and process adjustment. There are seven tools and techniques for quality control are known as the Seven Basic Tools of Quality: 1-Cause-and-effect diagrams 2-A Control Chart 3-A Run Chart 4-A scatter Diagram 5-A Histogram 6-A Pareto Chart and 7-Flowcharts. ~

~Sample Quality Control Chart~

~Sample of Histogram~

~It will describe about Statistical Sampling which is a key concept in Project Quality Management. Members of project team must focus on the quality control and understanding of statistic. It involves choosing part of a population of interest for inspection. There is a Six Sigma principle that must we know. Six Sigma define as “a comprehensive and flexible system for achieving, sustaining, and maximizing business success. This principle follows a five-phase improvement process called DMAIC which stand for Define, Measure, Analyze, Improve and Control. ~